Terms & Conditions

The Agreement

By booking a trip with Desert Vie you are deemed to have agreed to these Booking Conditions. The specific services to be provided are those referred to in the Detailed Itinerary provided with your Booking Confirmation Invoice.

Travelling with us you should accept to

* Be flexible in case of varying circumstances and modified itineraries or other conditions.
* Be able to accept different cultures, including local people and your travel mates.
* Respect the local traditions, habits and way of living.
* Be polite and liberal with your travel mates, guide, driver(s) and anyone we will have contact during the trip.
* Avoid offending people around you.
* Avoid using illegal drugs..

Make a Booking :

A deposit of 50% of the Price is required before we confirm a booking for a Morocco standard tour.
A deposit of 50% of the Price is required before we confirm a booking for a Morocco luxury tour.
Please note that costs of payment(s) transferred via bank are not included in the tour price, all such costs shall be borne entirely by you.
The deposit is non-refundable but can be credited to the cost of an alternative trip taken within 40 weeks of the original start date of your travel arrangements less costs incurred i.e. hotel cancellation fees.
On receipt of your deposit/payment in full, we will confirm your travel arrangements in writing and issue a detailed itinerary and invoice. We reserve the right to change the Price, services or other particulars before written confirmation of your booking.
Once confirmed, the Price of your travel arrangements is not subject to further surcharges or increases.
It is essential that you provide passenger names (including forenames) as they appear on passports.
You are responsible for meeting any visa and passport requirements. Information on visa and passport requirements can be obtained from your nearest Moroccan Embassy or www.morocco.embassyhomepage.com

Payment Procedures :

The balance of the Price is payable before the start date of your travel arrangements upon arrival to Morocco in Cash . Please note that if payment is not received we reserve the right to cancel your travel arrangements and make cancellation charges.

Payment can be made by electronic bank transfer.
For tours where the payment is not received in time we reserve the right to cancel the hotel reservations that will be re-booked, subject to availability, when payment is received. If the rooms are no longer available alternative options will be proposed and this may affect the price.

Cancellation By you :

If you wish to cancel your Confirmed Tour, notification of cancellation must be made to Desert Vie by email to [email protected] . The date of the cancellation is the date on which written notification is received by our Tour Company. Cancellation Charges are applicable as follows, per person :
Days Prior to Trip Start Written Notice Received Cancellation Charge

* At least 60 days: Loss of deposit.
* 30 – 59 days: Loss of 70% of Tour Price.
* 30 days or less: Loss of 100% of Tour Price.

If we do not receive the deposit of the Tour within 60 days of the tour start date on your invoice we may treat your booking as cancelled and you will lose your deposit. Additional Desert Vie cancellation penalties may apply. Please note that we do not issue reminders.
Before cancelling your booking, we recommend you review your insurance policy’s terms concerning recovery of cancellation charges.

Special Requests:

Special requests or requirements that are essential to your booking (e.g. dietary requirements, wheelchair assistance or special facilities for certain medical conditions) must be made known to us in writing before you book.

We will contact our suppliers and the request will only become a term of your contract with us if we confirm in writing that the request can be met and your booking proceeds on that basis.

We are happy to pass on any other reasonable requests that you may have (e.g. desired location of hotel rooms or other requirements as to meals) but they cannot be guaranteed and will not form part of our contract. No compensation will be payable if such requests are not fulfilled.

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